Frequently Asked Questions

InfluencerHQ AI is an all-in-one influencer marketing platform that helps brands and agencies discover, manage, and track influencer partnerships. Our AI-powered tools make it easy to find the perfect influencers, manage campaigns, and measure ROI.

Simply sign up for a free 14-day trial. No credit card required. Once you create an account, you can immediately start searching for influencers, creating lists, and setting up your first campaign.

Not at all. InfluencerHQ AI is designed to be intuitive and user-friendly. Our AI-powered search lets you describe what you're looking for in plain English, and we handle the rest.

While we don't have a dedicated mobile app yet, our web platform is fully responsive and works great on mobile devices. You can access all features from your smartphone or tablet browser.

We offer three plans: Starter ($49/month), Professional ($149/month), and Enterprise (custom pricing). All plans include a 14-day free trial. Visit our pricing page for detailed feature comparisons.

Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll be charged the prorated difference. When you downgrade, the change takes effect at the start of your next billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Enterprise customers can also pay via invoice with net-30 terms.

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with our service, contact support within 30 days of your first payment for a full refund.

No hidden fees. The price you see is the price you pay. All features listed in your plan are included. Overage charges only apply if you exceed your plan limits and choose to continue using the extra capacity.

We support Instagram, TikTok, YouTube, Twitter/X, Facebook, Pinterest, and LinkedIn. Our database includes influencers across all major platforms with comprehensive analytics.

Our AI analyzes millions of data points to understand influencer content, audience demographics, engagement patterns, and brand fit. You can search using natural language (e.g., "fitness influencers in LA with high engagement") and get highly relevant results.

We update influencer data regularly using direct API connections and advanced analytics. Our fake follower detection uses AI to identify suspicious patterns with over 95% accuracy.

Yes! Our unified inbox feature lets you communicate with influencers directly. You can also use our email templates and automated outreach sequences to scale your communications.

Absolutely. We support promo code tracking, affiliate link tracking, and direct integrations with e-commerce platforms like Shopify. You can measure true ROI from each influencer partnership.

We use industry-standard security measures including AES-256 encryption, secure HTTPS connections, and regular security audits. All data is stored in SOC 2 Type II certified data centers.

Yes. Your lists, campaigns, and communications are completely private to your account and organization. We never share your proprietary data with other users or third parties.

Yes, we are fully GDPR compliant. We provide data processing agreements, support data subject requests, and give you full control over your data retention policies.

SSO is available on our Enterprise plan. We support SAML 2.0 and integrate with major identity providers including Okta, Azure AD, and Google Workspace.

All plans include email support. Professional plans get priority email and chat support. Enterprise customers receive a dedicated account manager and 24/7 phone support.

Yes! All new users get access to our self-service onboarding tutorials and documentation. Professional and Enterprise plans include personalized onboarding sessions with our customer success team.

Yes, we offer a comprehensive REST API for Professional and Enterprise plans. This allows you to integrate InfluencerHQ AI with your existing tools and workflows.

You can reach our support team via the in-app chat, email (support@influencerhq.io), or through our help center. We aim to respond to all inquiries within 24 hours.